Planning an event comes with a lot of moving parts—but we’re here to help make things simple. Browse answers to our most common questions about rentals, reservations, delivery, setup, and more.
Planning an event comes with a lot of moving parts—but we’re here to help make things simple. Browse answers to our most common questions about rentals, reservations, delivery, setup, and more.
We’ve made it super easy to find the pricing you need! The best place to start is by clicking the “Request a Quote” button or browsing our online rental catalog to explore our inventory.
For more custom items—like linens, pipe & drape, or tents—we recommend filling out the request form with as many details as possible or giving us a quick call at (414) 427-9951 so we can guide you through your options.
Want the full All Star experience? Schedule a personal consultation with one of our Event Specialists! You can see our products in person, play around with mock setups, and get personalized pricing right here at our Muskego showroom: S107 W16262 Loomis Dr., Muskego, WI
Pro Tip: While you’re welcome to stop by during regular business hours, we recommend calling ahead so we can match you with an Event Specialist who’s ready to answer your questions and make the most of your visit.
As soon as you have a date set, it’s best to reach out and get on our calendar! Even if you’re still working out the details, we can help you start the planning process and make sure the items you want are reserved for your big day. Popular weekends and peak seasons book quickly, so the earlier, the better!
You’ve got options! You can call us, stop by our showroom, or send in a request through our website to get the ball rolling. From there, we’ll work together on a formal quote that covers all the details.
Once you’re ready to lock things in, we require a 50% deposit to secure your reservation. We accept cash, checks, or credit cards (Visa, MasterCard, and Discover). Please note: a 3% processing fee applies to credit card payments.
Once you’re ready to lock things in, we require a 50% deposit to secure your reservation. We accept cash, checks, or credit cards (Visa, MasterCard, and Discover). Please note: a 3% processing fee applies to credit card payments.
Absolutely! All of our linens are delivered fresh, clean, and event-ready. Our Majestic Linens are washed, pressed, and carefully hung, so they arrive looking beautiful with only minimal, natural folds from handling.
Our Poly Linens are packaged differently, so they may have a few more natural creases from storage. If you’d like them to have that extra-smooth, just-pressed look, we offer an optional “Press & Hang” service for those styles. For a small additional fee, we’ll re-press and hang them so they’re perfectly polished and ready to go when you pick them up or when we deliver.
We like to keep things simple — and flexible! Most rentals are booked for a single day, with delivery the day before and pickup the next business day. That gives you time to set up before doors open and gives us time to clear everything smoothly afterward.
Bounce house rentals and certain heavy equipment work a little differently. Delivery, pickup, and setup times may vary based on your event schedule, location, and safety requirements. Your Event Specialist will walk you through the details when you book so we can create the plan that works best for you.
Need something customized? No problem! Whether you’d like to extend your rental, request same-day pickup, or arrange a special schedule, we’ll work with you to design a plan that fits your timeline.
Just a heads-up: Rental charges apply for the full rental period — even if you don’t end up using an item — so chatting through your schedule up front helps us create the most cost-effective and stress-free setup possible.
Both! You can pick up most items such as linens, inflatables and smaller quantities of tables, or chairs. Or, you can opt for delivery and setup. Some larger or specialty items may require Delivery.
Delivery pricing depends on a few factors — your ZIP code, timeframe, and event location. Standard delivery includes bringing your items to the site, unloading during normal business hours, and returning for pickup the next business day.
If your event needs same-day pickup, specific delivery windows, or involves stairs, elevators, long walks (100+ ft), or extra help on-site, additional fees may apply. In these cases, it’s always best to contact our team for a custom quote. We’ll walk through the details with you and help plan the most efficient, cost-effective delivery option for your event.
Standard deliveries are scheduled during normal business hours, and we’ll usually call or email you the day before with an estimated delivery window.
If your event requires a time-sensitive delivery or a specific arrival window, we’re happy to accommodate whenever possible. We’ll just need to coordinate with our team and the client in advance, and additional fees may apply for this service.
For delivery, yes — we do ask that someone be on-site when our team arrives. This helps us make sure everything is placed in the right spot and keeps the process as smooth and stress-free as possible.
If you won’t be available and you’re working with a planner, coordinator, or another on-site contact, just let your Event Specialist know ahead of time. We’ll make a note on your order so our team knows exactly who to connect with upon arrival.
For pickup, you don’t need to be there, as long as our team has clear access to the rentals. If there are any special instructions — like door codes, locked gates, or specific loading directions — please share those details with us beforehand.
If you or your team are breaking down items such as tables, chairs, or linens, we ask that everything be restacked, bagged, or prepped before pickup. And please make sure all rentals are kept dry to avoid damage fees.
If something is missing or damaged, please call us right away and leave a message if we’re closed, or send us an email so we can work quickly to get it fixed. Our goal is to resolve any issues as fast as possible so your event stays stress-free.
We know plans can change, and we do our best to stay as flexible as possible. We just ask that final counts are confirmed at least 2 weeks before your scheduled delivery or pickup date. We’ll always try to accommodate last-minute add-ons whenever we can, but please note that in some cases, additional fees may apply.
We understand that plans can shift, and we’ll do our best to work with you. If you need to make changes more than 30 days before your rental, you’re free to adjust your order without any issues. If it’s within 30 days of your event, just reach out to your Event Specialist, and we’ll walk you through your options and let you know if any cancellation fees may apply.
We understand that plans can change, and we’ll always do our best to work with you. Here’s how our cancellation policy breaks down:
If you think you may need to make changes or cancel, reach out to your Event Specialist as early as possible so we can review your options together.
We require a 50% deposit to reserve your rentals and secure your event date. The remaining balance is due 2 weeks before your scheduled delivery or pickup.
You can conveniently pay through our online portal, but please note there’s a 3% processing fee for credit card payments. If you’d prefer, we also accept cash or checks — we’ll just need to have payment in hand before delivery or pickup.
Once your rentals are reserved, they’re set aside and prepped just for your event, which means they’re unavailable to other clients. Because of that, the full rental amount still applies even if you decide not to use certain items.
For special order items or large quantity purchases, we’re unable to cancel or refund these since they’re custom-prepped specifically for your event. If you’re unsure about quantities or specific pieces, our Event Specialists are always happy to help you plan ahead so you don’t reserve more than you need.
This is where we really shine! For some of our smaller tents, we have traditional set-up options that make choosing simple. But when it comes to larger tents or more complex layouts, we take a much more custom approach.
We invite you to schedule a one-on-one consultation with one of our Event Specialists, where we’ll create a custom CAD diagram for your event. Together, we’ll map out guest flow, power needs, parking layouts (if applicable), and all the other details that bring your vision to life. Our goal is to help you explore your options, compare styles and sizes, and find the perfect tent solution to fit your event’s needs and overall vibe.
Yes and no!
If our team is handling the tent installation, we’ll take care of contacting Diggers Hotline for you. This is typically done 7–10 days before your scheduled delivery date.
You’ll be responsible for marking any private lines on your property, such as sprinkler systems, privately installed electrical, invisible fencing, or custom utilities, since Diggers doesn’t locate those. Once we’ve notified Diggers, please keep in mind that all markings must stay in place until the tent is fully installed — use caution when mowing and avoid disturbing any flags or paint marks.
If you’re installing the tent yourself, you’ll need to visit www.diggershotline.com and file a homeowner locate request. Please note that it’s the customer’s responsibility to file and manage this process whenever you’re handling your own setup.
They don’t automatically come with sidewalls — and here’s why! We like to customize them to fit your vision, layout, and budget. Sidewalls are available in 20- to 30-foot sections and come in both solid panels and windowed “French” panels.
Because they’re modular, we can add, remove, or place them exactly where you want — whether that’s closing off one full side, creating a wind block, or just adding a little extra style. Keep in mind that wind, guest comfort, and outdoor temperatures all play an important role when deciding where and how many sidewalls to use.
Your Event Specialist will work with you to tailor the perfect layout for your event and make sure your tent feels exactly right for the day.
Tents work best in open, flat, grassy areas, but we can also set up on hard surfaces like asphalt or cement when needed. These types of installations require special equipment, and additional fees will apply.
If your space is a little tricky, we recommend scheduling a site visit with one of our tent specialists so we can review your setup needs and create a plan that works best for your event. Please note that we do not install tents on patios or stamped concrete surfaces to protect your property from potential damage.
Our furniture collection is carefully chosen to bring style and comfort to your event, and we want it to look just as beautiful for you as it does for the next client. If a piece needs a little extra TLC, we’ll always note that on your contract so there are no surprises.
To keep everything looking its best:
Your Event Specialist can also give you tips on layout and placement so everything looks amazing and stays in great shape for your event.
We make it simple! After your event, just keep the linens dry and free of food or debris. A quick shake-out at the end of the night is usually all it takes. Please return all linens in the provided linen bags or totes so we can process them properly.
A few important tips:
If you’re ever unsure about linen care, just reach out to your Event Specialist — we’re here to help!